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EASI TELECOM

GENERAL TERMS AND CONDITIONS OF SERVICE

Effective Date: 01/08/2026

These General Terms and Conditions govern the provision and use of electronic communications, Internet access, voice, connectivity, equipment and related services supplied by Centennial Wireless (Pty) Ltd trading as Easi Telecom, hereinafter referred to as “Easi Telecom”, “we”, “us” or “our”.

By applying for, ordering, activating, paying for or using any Service supplied by Easi Telecom, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.

These Terms must be read together with any applicable application form, quotation, order, service schedule, product description, Acceptable Use Policy, Service Level Agreement (“SLA”), installation agreement or other written agreement concluded between Easi Telecom and the Customer.

Where applicable consumer legislation grants a Customer rights which cannot lawfully be waived or limited, those rights will prevail over any conflicting provision of these Terms.

1. DEFINITIONS

In these Terms, unless the context indicates otherwise:

1.1. “Agreement” means these Terms and Conditions together with the Customer’s application, order, quotation, service schedule, SLA and any other written document expressly incorporated into the agreement.

1.2. “Business Day” means any day other than a Saturday, Sunday or South African public holiday.

1.3. “Customer”, “you” or “your” means the natural or juristic person who orders, receives, pays for or uses the Services.

1.4. “Customer Equipment” means any equipment belonging to the Customer or obtained from a third party.

1.5. “Easi Telecom Equipment” means any router, ONT, ONU, antenna, radio, power supply, switch, cabling or other equipment supplied by Easi Telecom which has not expressly been sold to the Customer.

1.6. “Equipment” means Easi Telecom Equipment and/or Customer Equipment, as applicable.

1.7. “Initial Term” means any minimum contractual period specifically agreed in writing.

1.8. “Network” means Easi Telecom's network together with infrastructure, fibre, wireless systems, upstream providers and third-party networks used to deliver the Services.

1.9. “Portal” means any online customer account, billing portal or service-management platform made available by Easi Telecom.

1.10. “Service” or “Services” means any Internet, fibre, wireless, voice, data, networking, hosting or related service provided by Easi Telecom.

1.11. “SLA” means a Service Level Agreement entered into separately between Easi Telecom and the Customer.

1.12. “Third-Party Network” means infrastructure or services owned or operated by another fibre network operator, carrier, telecommunications provider, hosting provider, cloud provider, upstream Internet provider, property owner or other third party.

1.13. “Month” means a calendar month unless otherwise stated.

2. SERVICE PROVISION

2.1. Easi Telecom will provide the Services with reasonable skill and care and in accordance with applicable laws, licence conditions and generally accepted telecommunications industry practices.

2.2. Unless specifically guaranteed under a written SLA, the Services are provided on a best-effort basis.

2.3. Easi Telecom does not guarantee that a Service will at all times be uninterrupted, error-free, latency-free, congestion-free or fault-free.

2.4. Advertised Internet speeds represent the maximum or nominal access speed of the applicable service profile and do not constitute a guarantee that every Internet destination will operate at that speed.

2.5. Actual performance may be affected by, among other things:

1. network congestion;
2. Internet routing;
3. international capacity;
4. third-party networks;
5. destination servers;
6. customer equipment;
7. WiFi conditions;
8. interference;
9. device performance;
10. cabling;
11. electrical supply;
12. network faults;
13. maintenance;
14. distance and signal conditions on wireless links; and
15. events outside Easi Telecom's reasonable control.

2.6. Activation of a Service is subject to technical feasibility, network availability, property access, infrastructure availability and any reasonable identity, credit or fraud verification requirements.

2.7. Easi Telecom may use its own infrastructure or infrastructure supplied by third parties to provide the Service.

2.8. Unless specifically stated otherwise, Easi Telecom does not guarantee any particular route, carrier, fibre provider, radio path, upstream provider or Internet transit provider.

2.9. Easi Telecom may modify network architecture, routing, IP allocation, upstream providers, backhaul links and technical configurations where reasonably required to operate or improve the Network.

3. CUSTOMER RESPONSIBILITIES

The Customer must:

3.1. provide complete, accurate and current account, billing and contact information;

3.2. promptly advise Easi Telecom of any change in contact, billing or installation information;

3.3. provide reasonable access to the premises where access is required for installation, maintenance, repair, inspection or recovery of equipment;

3.4. provide a safe and suitable operating environment for equipment;

3.5. provide stable electrical power unless otherwise agreed;

3.6. protect account usernames, passwords, WiFi credentials and other authentication details;

3.7. ensure that persons using the Service through the Customer's connection comply with these Terms;

3.8. take reasonable steps to protect devices against viruses, malware and unauthorised access;

3.9. use the Service only for lawful purposes; and

3.10. comply with reasonable technical and security instructions issued by Easi Telecom.

4. INSTALLATION AND SITE ACCESS

4.1. Installation is subject to technical feasibility and availability of the relevant infrastructure.

4.2. The Customer authorises Easi Telecom and its authorised contractors to access the installation premises at agreed times for purposes of installation, maintenance, inspection, fault repair or equipment recovery.

4.3. The Customer is responsible for obtaining permission from a landlord, body corporate, homeowners' association, managing agent or property owner where such permission is required.

4.4. Easi Telecom may charge additional fees for:

1. non-standard installations;
2. additional cabling;
3. additional equipment;
4. difficult or unsafe access;
5. civil works;
6. trenching;
7. relocation of infrastructure;
8. customer-requested changes; or
9. work outside the scope of the standard installation.

4.5. A callout fee may apply where a technician attends and determines that:

1. no fault exists on the Easi Telecom Network;
2. the fault relates to Customer Equipment;
3. equipment has been tampered with;
4. the problem relates to electrical power;
5. the problem is caused by internal cabling;
6. access was unavailable at the agreed time; or
7. the fault was otherwise caused by the Customer or persons for whom the Customer is responsible.

4.6. Easi Telecom may charge a reasonable missed-appointment or aborted-installation fee where access was confirmed but cannot be obtained.

5. BILLING AND PAYMENT

5.1. Unless otherwise agreed, recurring Services are billed monthly in advance.

5.2. Installation fees, hardware purchases, activation fees, pro-rata charges and other non-recurring charges may be invoiced or debited when incurred.

5.3. Easi Telecom may require debit order as the primary payment method for certain Services.

5.4. EFT payments may be accepted subject to the Customer using the correct account reference.

5.5. Debit orders are normally processed between the 1st and 5th day of the applicable month.

5.6. Where a debit order is unsuccessful, Easi Telecom may reasonably re-present or retry the debit order.

5.7. Any reasonable bank charges or collection charges directly resulting from a dishonoured or reversed payment may be recovered from the Customer to the extent permitted by law.

5.8. The Customer may not cancel or reverse an authorised debit order merely to avoid a legitimate amount due under the Agreement.

5.9. Where payment has not been received by the applicable due date, Easi Telecom may suspend the Service after providing any notice required by law or applicable regulation.

5.10. A reasonable reconnection or administration fee may apply following suspension where permitted by law.

5.11. Interest may be charged on overdue amounts at the prime lending rate plus 5% per annum, or the maximum lawful rate if lower.

5.12. Unless otherwise required by law, amounts validly charged for a period during which the Service was available are not refundable merely because the Customer did not use the Service.

5.13. Billing disputes must be reported to Easi Telecom as soon as reasonably possible after the disputed invoice is received.

5.14. The Customer remains responsible for undisputed portions of an invoice while a billing dispute is being investigated.

5.15. Easi Telecom may recover reasonable legal and debt-collection costs incurred in collecting overdue amounts, subject to applicable law.

6. CREDIT INFORMATION AND DEBT COLLECTION

6.1. Where permitted by law, Easi Telecom may perform reasonable credit, identity and fraud checks when considering an application for Services.

6.2. Where an account remains overdue, Easi Telecom may refer the matter to attorneys, debt collectors or other authorised collection service providers.

6.3. Customer information may be disclosed to a registered credit bureau only where lawful and subject to all applicable statutory notice and reporting requirements.

6.4. Easi Telecom will not knowingly submit inaccurate adverse information to a credit bureau.

7. PRICING

7.1. Service charges are those quoted or published by Easi Telecom from time to time.

7.2. Unless expressly stated otherwise, quoted prices include VAT where applicable to consumer-facing pricing.

7.3. Easi Telecom may change recurring charges by giving at least 30 days' written notice where reasonably practicable and subject to applicable law.

7.4. Where the Customer does not accept a material price increase, the Customer may cancel the affected Service before the increase takes effect, subject to any applicable statutory or contractual rights.

7.5. A change in VAT or another tax, statutory levy or regulatory charge may be implemented to the extent permitted by law.

7.6. Promotional pricing applies only for the advertised promotional period and thereafter reverts to the applicable standard price unless otherwise stated.

8. UPGRADES AND DOWNGRADES

8.1. Service upgrades are subject to technical availability.

8.2. Where technically possible, upgrades will normally be processed as soon as reasonably practicable.

8.3. A pro-rata amount may be charged for an upgrade taking effect during a billing month.

8.4. Downgrades normally take effect from the next billing cycle unless otherwise agreed.

8.5. Easi Telecom may charge a reasonable fee for a downgrade where physical equipment, network changes or third-party fees are involved.

9. ACCEPTABLE USE

The Customer may not use the Services to:

9.1. commit or facilitate any unlawful act;

9.2. gain or attempt to gain unauthorised access to any network, system, account or device;

9.3. distribute malware, ransomware, viruses, trojans or other malicious software;

9.4. conduct phishing, credential theft or fraudulent activity;

9.5. conduct denial-of-service or distributed denial-of-service attacks;

9.6. knowingly participate in botnets or compromised-device networks;

9.7. perform malicious port scanning, vulnerability scanning or network probing without authorisation;

9.8. send unsolicited bulk communications or spam;

9.9. knowingly distribute unlawful or infringing material;

9.10. operate an open relay, open proxy or service which materially threatens network security;

9.11. interfere with the operation of Easi Telecom's Network or another user's Service;

9.12. impersonate another person or fraudulently manipulate network identification information; or

9.13. engage in activity which reasonably creates a material security, legal or operational risk to Easi Telecom or other users.

9.14. Easi Telecom may investigate suspected abuse and may restrict, quarantine, suspend or terminate affected Services where reasonably necessary.

9.15. Immediate action may be taken where necessary to prevent fraud, unlawful activity, cybersecurity incidents, network attacks or material harm to other users.

10. FAIR NETWORK MANAGEMENT

10.1. Unless expressly described as subject to a Fair Usage Policy, Easi Telecom does not impose arbitrary usage restrictions solely because a Customer has used a large amount of legitimate data.

10.2. Easi Telecom may nevertheless employ reasonable network-management techniques to protect security, network stability and service quality.

10.3. Network-management measures will not be used to intentionally degrade a Customer's Service for anti-competitive purposes.

11. WIFI PERFORMANCE

11.1. Internet access speed and WiFi speed are not the same thing.

11.2. Where Easi Telecom advertises a line or Internet-access speed, that speed refers to the provisioned Internet access service and not necessarily the throughput achievable by every wireless device.

11.3. WiFi performance may be affected by:

1. walls and building materials;
2. distance;
3. interference;
4. neighbouring WiFi networks;
5. device capability;
6. frequency band;
7. antenna design;
8. customer equipment;
9. positioning of the router; and
10. the number of connected devices.

11.4. Easi Telecom does not guarantee that every room or area of a property will receive full WiFi coverage unless a managed WiFi solution expressly providing such coverage has been contracted.

11.5. For fault testing, Easi Telecom may require testing using an Ethernet-connected device capable of supporting the applicable Service speed.

12. CUSTOMER-OWNED ROUTERS AND EQUIPMENT

12.1. The Customer may use compatible Customer Equipment where permitted by the applicable Service.

12.2. Easi Telecom is not responsible for the performance, security, configuration or compatibility of Customer Equipment.

12.3. Support for Customer Equipment may be limited to reasonable best-effort assistance.

12.4. Easi Telecom may require Customer Equipment to be disconnected temporarily for troubleshooting.

13. EASI TELECOM EQUIPMENT

13.1. Equipment supplied on loan, rental or as part of the Service remains the property of Easi Telecom unless expressly sold to the Customer.

13.2. The Customer must exercise reasonable care over Easi Telecom Equipment.

13.3. The Customer may not intentionally:

1. open;
2. modify;
3. relocate;
4. reprogram;
5. damage;
6. remove;
7. sell;
8. pledge; or
9. dispose of

Easi Telecom Equipment without permission.

13.4. Lost, stolen or negligently damaged Easi Telecom Equipment may be charged at its reasonable replacement cost.

13.5. Easi Telecom may remotely configure, update, replace, restart or manage supplied Equipment where reasonably necessary to provide or secure the Service.

13.6. Easi Telecom Equipment must be returned within 14 days after termination if requested.

13.7. If Equipment is not returned following reasonable demand, Easi Telecom may invoice the Customer for its reasonable replacement value.

14. FIBRE, CABLING AND INFRASTRUCTURE

14.1. Fibre termination boxes, optical network terminals, outdoor radios, cabling and other fixed telecommunications infrastructure may form part of Easi Telecom's or a third party's network.

14.2. The Customer must not move, cut, splice, remove or interfere with telecommunications infrastructure without authorisation.

14.3. The Customer may be charged for reasonable repair costs where infrastructure is damaged through negligence or intentional acts by the Customer, occupants, visitors, employees, contractors or other persons under the Customer's control.

14.4. The Customer should notify contractors working at the property of the location of telecommunications infrastructure where reasonably possible.

15. IP ADDRESSES AND NETWORK CONFIGURATION

15.1. Unless expressly sold as part of a specific product, an IP address allocated to a Customer does not become the Customer's property.

15.2. Easi Telecom may change dynamically allocated IP addresses at any time.

15.3. Static IP addresses may be changed where technically or operationally necessary upon reasonable notice where practicable.

15.4. Public IPv4 addresses are a limited resource and allocation is subject to availability.

15.5. Easi Telecom may use carrier-grade NAT, private addressing, IPv6 or other addressing technologies where appropriate to the Service.

16. VOICE SERVICES

Where Easi Telecom provides a VoIP or voice service:

16.1. The Service may depend on Internet connectivity and electrical power.

16.2. Voice Services may become unavailable during an Internet outage or power failure.

16.3. The Customer is responsible for maintaining backup power where continuous voice availability is required.

16.4. Call charges, number allocation and usage charges will be governed by the applicable product schedule or tariff.

16.5. Telephone numbers are allocated subject to applicable numbering regulations and portability rules and are not owned by the Customer.

17. MAINTENANCE

17.1. Easi Telecom may perform routine, emergency and preventative maintenance.

17.2. Planned maintenance will ordinarily be communicated where the maintenance is expected to materially interrupt Services and advance notice is reasonably practicable.

17.3. Where possible, disruptive planned maintenance may be scheduled during periods of lower network usage.

17.4. Emergency maintenance may be performed without prior notice where reasonably necessary to protect the Network or restore Services.

18. THIRD-PARTY NETWORKS

18.1. Some Services depend on third-party fibre operators, carriers, upstream providers, cloud providers, property infrastructure and other third parties.

18.2. Easi Telecom is not responsible for matters entirely outside its reasonable control, but will use reasonable efforts to escalate and resolve third-party faults affecting the Service.

18.3. Estimated restoration times supplied by third parties are estimates and cannot be guaranteed by Easi Telecom.

19. SUPPORT AND FAULT REPORTING

19.1. Customers must report faults through an official support channel published by Easi Telecom.

19.2. A fault will be regarded as formally logged when it has been recorded in Easi Telecom's support system and a ticket or reference number has been generated where such functionality is available.

19.3. Informal communications to individual employees, technicians or personal messaging accounts may not constitute formal fault reporting.

19.4. Customers must provide reasonable information and assistance required to diagnose a fault.

19.5. Easi Telecom may close a support ticket where:

1. the fault has been resolved;
2. the Customer fails to respond after reasonable attempts at contact;
3. access cannot be obtained; or
4. testing confirms that the Service is operating correctly.

20. SERVICE SUSPENSION

Easi Telecom may suspend a Service where reasonably necessary because of:

20.1. non-payment;

20.2. fraud or suspected fraud;

20.3. unlawful activity;

20.4. serious or repeated breach of these Terms;

20.5. threats to network security or stability;

20.6. damage or danger to telecommunications infrastructure;

20.7. a lawful instruction from a regulator, court or authorised authority; or

20.8. circumstances requiring emergency protection of the Network.

20.9. Easi Telecom will provide any notice required by applicable law or regulation before suspension, except where immediate suspension is lawfully justified.

20.10. Suspension does not automatically terminate the Agreement.

20.11. Where the underlying Service remains reserved or costs continue to be incurred by Easi Telecom, charges may continue during suspension to the extent permitted by law.

21. TERMINATION BY EASI TELECOM

21.1. Easi Telecom may terminate an Agreement for material breach where the Customer fails to remedy the breach within any applicable contractual or statutory remedy period.

21.2. Easi Telecom may terminate immediately where continued provision of the Service would:

1. be unlawful;
2. create a serious security risk;
3. expose Easi Telecom to material fraud;
4. endanger persons or infrastructure; or
5. contravene a lawful regulatory or court instruction.

21.3. Unless a longer period is required by law or contract, Easi Telecom may terminate a month-to-month Service without cause on at least 30 days' written notice.

22. CANCELLATION BY THE CUSTOMER

22.1. Month-to-month Services

Unless applicable law provides otherwise, a Customer may cancel a month-to-month Service by submitting a cancellation request through the Easi Telecom customer portal or another cancellation method formally accepted by Easi Telecom.

Easi Telecom requires one full calendar month’s notice for cancellation of a month-to-month Service.

This means that the cancellation takes effect at the end of the calendar month following the month in which the cancellation notice is received.

For the avoidance of doubt:

1. If cancellation is submitted on 1 May, the Service will remain active until 30 June.
2. If cancellation is submitted on 10 May, the Service will remain active until 30 June.
3. If cancellation is submitted on 31 May, the Service will remain active until 30 June.
4. If cancellation is submitted on 1 June, the Service will remain active until 31 July.

The Customer will therefore be billed in full for the month in which cancellation is submitted and for the following calendar month.

The notice period is not calculated as 30 days from the date of cancellation. It is calculated according to calendar months.

For example, cancellation submitted on 15 May does not result in termination on 14 June. The Service will continue until 30 June.

Cancellation does not take effect immediately unless Easi Telecom expressly agrees otherwise in writing.

The Customer remains responsible for all recurring charges, usage charges, equipment charges and other valid amounts due up to the effective cancellation date.

Where the Customer requests that the Service be disconnected before the end of the notice period, this does not automatically reduce or waive the charges payable for the applicable notice period.

22.2. Cancellation request date

A cancellation request will be regarded as received on the date on which it is successfully submitted through the customer portal or acknowledged in writing by Easi Telecom through an approved cancellation channel.

The Customer should retain the cancellation confirmation or reference number as proof that notice was submitted.

22.3. Fixed-term consumer agreements

Where section 14 of the Consumer Protection Act applies, the Customer may cancel a fixed-term agreement at any time by giving 20 Business Days' written notice.

Easi Telecom may impose a reasonable cancellation charge as permitted by applicable law.

The calendar-month cancellation rule in clause 22.1 does not override any statutory cancellation right that applies to a Customer under the Consumer Protection Act.

22.4. Equipment

Where Equipment has been supplied on loan, rental or as part of the Service, it must be returned in accordance with clause 13.

Failure to return Equipment within the required period may result in the Customer being charged its reasonable replacement value.

22.5. Outstanding amounts

Cancellation does not extinguish any amount already owing to Easi Telecom.

All outstanding invoices, equipment charges, call charges, installation charges and other valid amounts remain payable after termination.

22.6. No partial-month refunds

Unless required by law or expressly approved by Easi Telecom, no refund or credit will be provided for a partial month where the Service is disconnected before the end of a paid billing period.

23. EXPIRY OF FIXED-TERM AGREEMENTS

23.1. Where the Consumer Protection Act applies, Easi Telecom will comply with applicable requirements relating to notice of expiry and renewal of fixed-term agreements.

23.2. A fixed-term consumer agreement will not automatically continue for another fixed term unless lawfully agreed.

23.3. Where permitted by law, the Service may continue on a month-to-month basis after expiry.

24. SERVICE LEVELS AND CREDITS

24.1. Unless a written SLA expressly applies, Services are supplied on a best-effort basis.

24.2. Residential or standard business Services do not carry an uptime guarantee unless specifically stated.

24.3. Service credits are available only where:

1. expressly provided by an applicable SLA;
2. required by applicable law; or
3. approved by Easi Telecom as a customer-service remedy.

24.4. Where an SLA applies, its provisions regarding uptime, response times and service credits prevail over conflicting provisions of these Terms.

25. DATA PROTECTION AND POPIA

25.1. Easi Telecom processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 and other applicable privacy legislation.

25.2. Personal information may be processed for purposes including:

1. service provisioning;
2. customer identification;
3. account administration;
4. billing;
5. payment processing;
6. technical support;
7. fraud prevention;
8. network security;
9. debt collection;
10. legal compliance;
11. regulatory compliance; and
12. legitimate business administration.

25.3. Personal information may where reasonably necessary and lawful be shared with:

1. network operators;
2. fibre operators;
3. upstream telecommunications providers;
4. payment processors;
5. banks;
6. contractors;
7. installation partners;
8. support providers;
9. professional advisers;
10. insurers;
11. debt collectors;
12. attorneys;
13. registered credit bureaus;
14. regulators; and
15. law-enforcement agencies or public authorities where legally required.

25.4. Easi Telecom will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, destruction or unlawful processing.

25.5. Personal information will be retained only for as long as reasonably required for the purpose for which it was collected or for any period required by law.

25.6. Customers may exercise applicable data-subject rights by contacting Easi Telecom through its published privacy contact channel.

26. NETWORK MONITORING AND SECURITY

26.1. Easi Telecom may monitor network performance, traffic volumes, device status, authentication information, network metadata and security events where reasonably necessary for:

1. network management;
2. cybersecurity;
3. capacity planning;
4. fraud prevention;
5. troubleshooting;
6. abuse prevention; and
7. legal compliance.

26.2. Easi Telecom does not routinely inspect the content of private communications.

26.3. Communications or communication-related information may be processed, retained or disclosed where lawfully required under applicable legislation, including lawful interception or disclosure requirements.

27. RECORDS AND RICA

27.1. The Customer must provide identification and subscriber information where required by applicable law.

27.2. Easi Telecom may retain subscriber and communication-related information where required or permitted by applicable law.

27.3. The Customer must not knowingly provide false subscriber information.

27.4. Easi Telecom will cooperate with lawful directions, warrants and other legally binding requests issued by competent authorities.

28. ELECTRONIC COMMUNICATIONS AND NOTICES

28.1. The Customer agrees that Easi Telecom may communicate electronically using email, SMS, the Portal or other electronic communication channels supplied by the Customer.

28.2. Electronic communications may constitute writing where permitted by law.

28.3. The Customer is responsible for keeping their email address and mobile number current.

28.4. A notice sent to the Customer's registered email address will be treated as having been sent to the correct address unless Easi Telecom has been notified of a change.

28.5. Nothing in this clause overrides mandatory legal requirements governing delivery or receipt of a particular notice.

29. RECORDING OF COMMUNICATIONS

29.1. Calls or support interactions with Easi Telecom may be recorded or logged for:

1. quality assurance;
2. training;
3. dispute resolution;
4. security;
5. record keeping; and
6. regulatory compliance.

29.2. Recordings will be handled in accordance with applicable privacy legislation.

30. LIABILITY

30.1. Nothing in these Terms excludes liability which may not lawfully be excluded.

30.2. To the maximum extent permitted by law, Easi Telecom will not be liable for indirect, incidental, special or consequential loss arising from interruption or use of the Service, including loss of:

1. profits;
2. revenue;
3. contracts;
4. business opportunity;
5. goodwill;
6. data; or
7. anticipated savings.

30.3. Easi Telecom will not be liable for loss arising solely from:

1. power failures or load shedding;
2. municipal infrastructure failure;
3. lightning;
4. theft;
5. vandalism;
6. fibre cuts caused by third parties;
7. upstream carrier outages;
8. submarine cable failures;
9. failures of Internet destinations;
10. cloud-provider outages;
11. Customer Equipment;
12. malware on Customer devices;
13. WiFi interference;
14. unauthorised customer-side configuration changes; or
15. events outside Easi Telecom's reasonable control.

30.4. Where Easi Telecom is liable and the law permits limitation of liability, aggregate contractual liability will be limited to the recurring Service charges paid by the Customer for the affected Service during the preceding three months.

30.5. The limitation in clause 30.4 does not apply where liability cannot lawfully be limited, including where applicable in respect of gross negligence or intentional misconduct.

31. CUSTOMER INDEMNITY

To the extent permitted by law, the Customer indemnifies Easi Telecom against third-party claims reasonably arising from:

31.1. unlawful use of the Service by the Customer;

31.2. infringement of third-party rights by material transmitted by the Customer;

31.3. malicious network activity originating from systems knowingly operated or controlled by the Customer;

31.4. fraudulent use of the Customer's account resulting from the Customer's intentional or grossly negligent disclosure of credentials; or

31.5. material breach of these Terms by the Customer.

This indemnity does not apply to losses caused by Easi Telecom's own unlawful conduct, gross negligence or intentional wrongdoing where liability cannot lawfully be excluded.

32. FORCE MAJEURE

Neither party will be regarded as being in breach to the extent that performance is prevented or materially delayed by an event outside that party's reasonable control.

Such events may include:

1. natural disasters;
2. severe weather;
3. flooding;
4. fire;
5. lightning;
6. war;
7. terrorism;
8. civil unrest;
9. strikes;
10. government action;
11. epidemics;
12. pandemics;
13. widespread power-grid failure;
14. cable theft;
15. vandalism;
16. major fibre cuts;
17. submarine cable failures;
18. failure of third-party telecommunications networks; and
19. other comparable circumstances beyond reasonable control.

The affected party must take reasonable steps to mitigate the impact where practicable.

33. COMPLAINTS

33.1. A Customer should first lodge a complaint directly with Easi Telecom using the published support or complaints process.

33.2. Easi Telecom will investigate complaints in accordance with applicable regulatory requirements.

33.3. Customers must provide sufficient information to enable Easi Telecom to investigate the complaint.

33.4. If a complaint remains unresolved, the Customer retains any right available under applicable law to approach ICASA, the National Consumer Commission, a court or another competent body.

34. DISPUTE RESOLUTION

34.1. The parties should first attempt to resolve any dispute through good-faith negotiation.

34.2. Where both parties agree, a commercial dispute may be referred to mediation or arbitration under the rules of the Arbitration Foundation of Southern Africa.

34.3. Nothing in this clause prevents a consumer from exercising any non-waivable statutory right or referring a matter to a competent regulator, tribunal, ombud or court.

34.4. Easi Telecom may institute proceedings for recovery of an undisputed debt in a court having jurisdiction.

35. CHANGES TO THESE TERMS

35.1. Easi Telecom may amend these Terms where reasonably necessary because of:

1. changes in law or regulation;
2. changes in technology;
3. network changes;
4. security requirements;
5. changes in products or business operations; or
6. other legitimate operational reasons.

35.2. Material amendments will be communicated to Customers using reasonable written or electronic notice before implementation where required by law.

35.3. Where an amendment materially disadvantages a Customer and applicable law gives the Customer a cancellation right, that right will be preserved.

35.4. The current Terms will be made available through Easi Telecom's website or customer portal.

36. TRANSFER OF SERVICES

36.1. The Customer may not transfer an Agreement or Service to another person without Easi Telecom's approval.

36.2. Easi Telecom may transfer or assign its rights or obligations as part of a legitimate business restructuring, sale or transfer of a network or business, provided that doing so does not unlawfully diminish the Customer's rights.

37. CHANGE OF ADDRESS OR PREMISES

37.1. Services are normally supplied to the installation address for which they were ordered.

37.2. Moving premises does not guarantee that the same Service can be provided at the new location.

37.3. A relocation may require:

1. a new feasibility assessment;
2. installation fees;
3. new equipment;
4. a new service order; or
5. cancellation of the existing Service.

38. DEATH, INSOLVENCY OR BUSINESS CLOSURE

38.1. Easi Telecom may require reasonable documentation before transferring or closing an account following the death of an individual Customer.

38.2. Where a juristic Customer enters liquidation, business rescue or another insolvency process, the Agreement will be dealt with in accordance with applicable law.

39. INTELLECTUAL PROPERTY

39.1. All trademarks, systems, software, network configurations, documentation and proprietary materials belonging to Easi Telecom remain its property.

39.2. The Customer receives no ownership rights in Easi Telecom's intellectual property merely by using the Service.

40. CONSUMER PROTECTION

40.1. Nothing in these Terms is intended to waive, exclude or restrict a Customer's rights under the Consumer Protection Act 68 of 2008 or other applicable consumer legislation where those rights cannot lawfully be waived.

40.2. Any provision which conflicts with a mandatory provision of applicable consumer legislation must be interpreted or limited to the extent necessary to comply with that legislation.

40.3. Where the Consumer Protection Act does not apply to a particular transaction or Customer, the remaining contractual provisions continue to apply according to their terms.

41. REGULATORY COMPLIANCE

Easi Telecom provides regulated electronic communications services subject to applicable South African telecommunications legislation and regulations, including where applicable:

1. the Electronic Communications Act;
2. applicable ICASA licence conditions;
3. the ICASA Code of Conduct;
4. End-User and Subscriber Service Charter Regulations;
5. the Consumer Protection Act;
6. POPIA;
7. ECTA;
8. RICA; and
9. other applicable legislation as amended from time to time.

42. GOVERNING LAW

42.1. This Agreement is governed by the laws of the Republic of South Africa.

42.2. Subject to applicable consumer rights and jurisdictional legislation, proceedings may be brought in any South African court having competent jurisdiction.

43. SEVERABILITY

If any provision is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary and the remaining provisions will continue in force.

44. WAIVER

Failure or delay by Easi Telecom to enforce a contractual right does not constitute a permanent waiver of that right.

A waiver in a particular instance does not constitute a waiver of future breaches.

45. ENTIRE AGREEMENT

These Terms, together with the applicable quotation, application, service order, product schedule, SLA and any document expressly incorporated into them, constitute the agreement between Easi Telecom and the Customer regarding the applicable Service.

No verbal representation modifies the Agreement unless confirmed in writing by an authorised representative of Easi Telecom.

46. PRECEDENCE

Where documents conflict, the following order of precedence will apply unless expressly stated otherwise:

1. applicable legislation and regulations;
2. a specifically negotiated written agreement;
3. an applicable SLA;
4. the applicable service order or quotation;
5. these General Terms and Conditions;
6. general product information.

47. CONTACT INFORMATION

Service Provider:

Centennial Wireless (Pty) Ltd trading as Easi Telecom

Telephone: 087 232 6000

Support Email: support@easitelecom.co.za

Accounts Contact: accounts@easitelecom.co.za

48. ACCEPTANCE

By applying for, ordering, activating, paying for or continuing to use a Service supplied by Easi Telecom, the Customer acknowledges that:

1. the Customer has had a reasonable opportunity to read these Terms;
2. the Customer understands the material provisions of the Agreement;
3. the Customer agrees to comply with these Terms; and
4. nothing contained in these Terms limits any statutory right which cannot lawfully be limited.

END OF TERMS AND CONDITIONS